Try using a different ethernet cable and make sure it's securely plugged into your router. If one of the lights shows as orange, it may be a cabling issue. ![]() If your printer is offline and you've already tried reseating the ethernet cable (disconnecting and reconnecting), first make sure the ethernet port's indicator lights are both green. What should I do if my printer is offline? ![]() Ethernet cables look like telephone cables only larger and come in many different colors. For more information, see the article Verifying your Internet Connection.Īn Ethernet Cable is a cable used to connect devices to networks. This cable needs to be tightly connected. Verify the Ethernet cable is connected to the printer by opening the printer and verifying that the Ethernet cable is connected to the printer AND that there is a status light next to it indicating power.
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